Payment & Refunds
What are your conditions for refunds/cancellations?
See Services & Pricing Page for detailed information.
Do you have a Privacy Policy? What is your Copyright and Terms of Use?
I use Fluent Forms (Site Plugin) for the collection of personal and sensitive information. Please contact me for any concerns regarding personal private information.
When I complete a service, the images are yours upon confirmation of the receipt. This is treated different to my public galleries.
My public galleries are subject to international copyright laws. Please use courtesy when downloading and sharing my property.
Technical & Gear
What gear do you provide and carry?
I provide all my own gear, unless you specify your own at request. See my about page for my current gear.
I generally shoot handheld, but use a tripod for special circumstances (i.e. portraits/headshots and long-exposure/night shots).
I carry backup batteries and memory cards to prevent worst-case scenarios. Fear not!
Can I have the RAW/unprocessed file?
I spend an great deal of time on each image to make sure they’re all the highest quality they can be.
These types of images cause more issues than they solve, and create confusion and inconsistency in my service.
There is no need for having access to the RAW/unprocessed image – you are getting the best possible pictures already.
Do you provide backgrounds/backdrops for my event?
I do not provide backdrops sorry, but I’m more than happy to use one provided by yourself/venue!
I can improvise a backdrop using scenery and nature (gardens, walls and landscapes), and most of the time, these have a better natural result.
Delivery & Process
What is the Delivery Process?
See Services & Pricing Page for detailed information.
What style of images do you provide?
In formal settings, I usually opt for portrait, vibrant, monochrome or vintage styles.
For gigs and events/parties, I will combine these presets with experimental and ‘edgy’ styles, using grain and boosted exposures as an artistic choice.
How and when do I pay? Do you accept cash?
Online payment portal Square® is used for all payments through their digital payment system.
Payment is made once all details have been finalized and confirmed. Minor changes can be made post-payment.
Please contact me if there are concerns or issues regarding details.
I cannot accept cash.
How long do I need to wait to receive my gallery? Where do I find this?
I usually take around 5 business days to return a gallery, depending on my current work-load. I have many commitments between University and work, and certain periods of the year are busier than others.
In the rare-event where there is a delay, I will be transparent, communicating necessary details with you via your provided email.
When a gallery is ready, you will be contacted via. email and it will appear on my site. You can access it with a password, which will then take you to a Google Drive folder where you can download them.
Do you charge for gallery delivery and/or post processing time after a shoot?
I do not charge for post-processing or delivery of galleries, this is complimentary and is included in the one-time fee.
Every effort is made to provide the best service I can, delivering as many high-quality images for you.
How many images can I expect from a photoshoot? Can you add more pictures to my gallery?
Each standard photoshoot session will usually generate around 20 processed images/hour of shooting. This may vary depending on your requirements and the type of shoot I am providing.
I believe in quality over quantity; there’s a lot of time and work behind each image, and rushing through a photoshoot results in poor quality pictures.
Adding more images to a gallery increases my workload, resulting in lower quality and unnecessary images.
Larger requested jobs with many processed images (60+) will attract a higher fee to be negotiated before payment. This is due to longer post-processing time required on my end.
Portfolio & About
Will you use my images as part of your portfolio and/or publish publicly?
The images I take are yours. Once you get them, you are free to share, distribute and edit as you desire.
I understand that everybody has a different level of privacy that they wish to uphold online, and I will respect that and only share with your permission.
As part of my learning; I may, with your permission, request to use your gallery as part of my site/social media to support my portfolio. I may also request to use your images as part of my learning for my Bachelor’s Degree at Flinders University.
You can request to have your gallery or individual images removed in the future at request. Each image has a reference number in the name (i.e. 001, 034, 089, etc.). You can quote me the number or show me which one.
Do you use a watermark or logo on your pictures? How can I credit you on social media?
Once the image is provided to you, it’s yours. You are free to do whatever you like with it.
I appreciate and love to see my work being used and shared online- however; to preserve my work from being stolen, I publish a watermark on my publicly available guest galleries. Your images will be full resolution and be completely yours!
You are by no means required or expected to, but you can always tag me on my Instagram account! Find me on Instagram @dmaccoffee